Report at the airport
Before leaving the airport, go to the airline counter and ask for the property irregularity report (PIR). Keep a copy.
Watch outDelayed, lost or damaged baggage
What to do if your suitcase does not arrive, arrives late or arrives damaged: report at the airport, claim deadlines and what to keep.
No report, no claim
If you do not file the report, the baggage is presumed to have been delivered complete and in good condition.
Not allowedDamaged baggage
Claim in writing to the airline as soon as you see the damage and, at the latest, within the 7 days after receiving the suitcase.
Watch outDelayed baggage
Claim within the 21 days after receiving the suitcase. Keep receipts for any basic necessities you had to buy.
Watch outLost baggage
If it does not turn up after about 21 days, it is considered lost. Claim as soon as possible and ask for the answer in writing.
Watch outWhat to keep
Boarding pass, baggage tag, report (PIR), photos of the damage and a list of the contents with their approximate value.
RecommendedCompensation
The airline is liable up to the limits set by international conventions and its own conditions. Amounts vary: confirm them with your airline.
FactValuables
Money, jewelry, medicines, documents and electronics go in the cabin with you: they are usually excluded or limited in case of loss.
Watch outIf you travel with TUCUAM
Tell us what happened and we will guide you with the claim. The response is up to the airline.
RecommendedThe information is for guidance only: the exact conditions (weight, dimensions, ages, documents and costs) are set by each airline and each destination country and may change. Confirm with TUCUAM before buying or traveling.
Questions about delayed, lost or damaged baggage?
We guide you with your airline and your destination before you buy.
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