TUCUAM, a tour operator and wholesaler based in Porlamar, Margarita Island, Venezuela (RIF J-31648518-8), is responsible for processing the personal data collected at www.tucuam.com, in the partner portal and in our service channels. This policy explains what data we collect, what we use it for and how you can exercise your rights. Updated on September 30, 2026.
TITLE I · GENERAL PROVISIONS
Clause 1. Purpose
To inform customers, visitors, partner agencies and advisors, and providers how TUCUAM collects, uses, keeps and protects their personal data, and how they can access, update, correct or request deletion of it, in respect of the right to protection of honor, private life, privacy and confidentiality recognized by the Constitution of the Bolivarian Republic of Venezuela.
Clause 2. Scope
1.It applies to the data you give us when you request a quote or booking, book a vehicle, write to us by form, email or WhatsApp, chat with our virtual assistant and register as a partner.
2.It also applies to technical browsing data from the site and to data of providers and partners we work with.
Clause 3. Definitions
- Data subject: the natural person to whom the personal data belongs.
- Personal data: information that identifies or allows a person to be identified, such as name, phone, email or identity document.
- Processing: any operation on the data, such as collecting, storing, using, consulting, sharing or deleting it.
- Controller: TUCUAM, which decides on the processing of the data.
- Processor: a third party that processes data on behalf of TUCUAM, such as hosting, email or measurement tools.
- Consent: the free and informed authorization of the data subject to process their data.
TITLE II · PRINCIPLES
Clause 4. Processing principles
1.Purpose: we only use your data for the purposes we tell you about in this policy.
2.Necessity: we only ask for what is needed to handle your request.
3.Accuracy: we try to keep the data complete and up to date; you can ask us to correct it.
4.Transparency: you can find out at any time what data of yours we hold.
5.Security: we apply technical and administrative measures to prevent loss, unauthorized access or use.
6.Confidentiality: those who access the data must keep it confidential.
TITLE III · DATA WE COLLECT
Clause 5. Data you give us
1.Contact data: name, phone or WhatsApp and, if you provide it, email address.
2.Trip data: destination, dates, number of travelers, ages of minors, preferences and the message you write.
3.To issue bookings, vouchers or documents: names and identity documents of the travelers, as required by the service provider.
4.For car rental: driver and booking data (dates, times, branch).
5.For partners: data of the agency or advisor, of their users and of their activity in the portal.
6.Conversations with the virtual assistant: the messages you write, to answer you and improve the service.
Clause 6. Data collected while browsing
1.IP address (we store it with an irreversible mark, not in plain text), type of browser and device, pages viewed and origin of the visit.
2.Our own cookies: a session cookie (necessary for the site to work) and another that remembers how you reached us for up to 30 days.
3.Google and Meta measurement tags, which help us know which ads and pages work. When you request a quote, we send Meta your phone, email and name encrypted irreversibly, never in plain text. We respect the Global Privacy Control signal from your browser.
4.You can block or delete cookies from your browser; the site will keep working, with less measurement.
Clause 7. Data we do not ask for
1.We do not ask for or store credit or debit card data: payments are coordinated with an advisor to TUCUAM's official accounts.
2.We do not process sensitive data (health, beliefs, biometrics) unless you provide it to attend to a special travel need, and only for that purpose.
3.The site is not aimed at minors; minors always travel under the responsibility of an adult who makes the booking.
TITLE IV · USE OF THE DATA
Clause 8. Purposes
1.To answer your requests, quote and manage bookings, vouchers and payments.
2.To coordinate with hotels, carriers, operators and other providers the services you book.
3.To assist you by WhatsApp, phone or email and to follow up after your trip.
4.To manage the partner portal, its quotes and documents.
5.To measure and improve the site, promotions and advertising.
6.To comply with legal and accounting obligations and fraud prevention.
7.To send you offers or news only if you accept; you can ask not to receive them at any time.
Clause 9. Who we share the data with
1.Providers of the service you book, only the data necessary to deliver it.
2.Technology providers that give us hosting, email, messaging and measurement (Google, Meta), under their own terms.
3.Authorities, when a law or a valid order requires it.
4.We do not sell your data or hand it to third parties for their own purposes.
5.Some technology providers may be outside Venezuela; in that case we try to ensure they protect the data in a comparable way.
Clause 10. Retention
We keep the data for as long as the business relationship lasts and for the time needed to meet the purposes and legal or accounting obligations. Afterwards it is deleted or anonymized.
Clause 11. Security
We use an encrypted connection (https), protected passwords, role-based access control, activity logs and backups. No transmission over the internet is 100% secure; if we detect an incident that affects you, we will let you know.
TITLE V · RIGHTS OF THE DATA SUBJECT
Clause 12. Your rights
1.To know, access and consult the data we hold about you.
2.To update and correct it if it is inaccurate or incomplete.
3.To request its deletion when it is no longer necessary, unless we must keep it by law.
4.To withdraw your authorization for uses such as receiving offers.
5.To be informed about how we use your data.
6.To file complaints with the competent authorities.
Clause 13. How to exercise them: inquiries and complaints
1.Write to ventas@tucuam.com or use the WhatsApp on the contact page, stating your name, a way to reply to you and what you are requesting. We may ask you to confirm your identity.
2.We will answer your inquiry within a maximum of ten (10) business days; if we need more time, we will tell you the reason and the new date.
3.Complaints for correction, deletion or non-compliance are handled within a maximum of fifteen (15) business days from receiving the complete request.
4.Deletion does not apply when there is a legal or contractual obligation to keep the data.
TITLE VI · CONTROLLER AND VALIDITY
Clause 14. Controller details
1.Company name: TUCUAM. RIF: J-31648518-8.
2.Address: Porlamar, Margarita Island, Nueva Esparta state, Venezuela.
3.Email: ventas@tucuam.com. Website: www.tucuam.com.
4.Area responsible for handling inquiries and complaints: Operations Management.
Clause 15. Changes to this policy
We may modify this policy to reflect legal changes or changes in our services. The current version will always be on this page, with its update date.
Clause 16. Validity
This policy was updated and published on www.tucuam.com on September 30, 2026 and replaces previous versions. By using the site or giving us your data you accept its content.
