FAQ
We answer your questions before you book.
How can I request information or a quote?
It's very easy! You can click any of the buttons on our website to open a direct WhatsApp chat. You can also call us or visit our physical office for personalized attention.
Is there a cost to request a quote?
Not at all. All preliminary itineraries and quotes for family or corporate trips are completely free and with no obligation.
What backing or office do you have?
We have more than 16 years of solid experience in the tourism market and physical commercial service offices, which gives you security, full transparency and the institutional backing you need when booking your flights or vacation packages.
How long will it take to receive my travel proposal?
Our team will assist you right away on WhatsApp. For personalized or complex quotes for family packages and tailor-made itineraries, we will send you the detailed proposal in less than 24 hours.
Does TUCUAM work with travel agencies and freelance advisors?
Yes. Besides serving customers and families who want to travel with backing, TUCUAM also works as a B2B tour operator and wholesaler, supporting travel agencies, independent advisors and business partners. We offer competitive rates, vacation packages, accommodation, transfers, tours, ticketing and operational support so they can sell with greater security and confidence.
How can I request information to become a business partner?
You can contact us directly on WhatsApp or visit our physical office at C.C. Concord, Local 161, Porlamar, Nueva Esparta. Our team will guide you on the available services, commercial terms, commissions and the process to start selling travel with the backing of Agencia TUCUAM. WhatsApp: +58 424-8985948 / +58 414-7851970
How do I book?
Get a quote on the website or send a request. A TUCUAM advisor writes to you on WhatsApp to confirm availability, price and payment method.
What are the maximum dimensions and weight of the carry-on bag allowed on my flight?
The maximum size and weight of carry-on baggage varies by airline. In general it ranges between 5 and 10 kg, but we recommend checking with your specific airline for accurate information.
Are there charges for canceling or changing my booking?
It depends on the provider (airline, hotel or service) and on the fare you purchased.
1. Cancellation charges:
• Some providers allow free cancellation within a certain period (for flights, usually 24 hours).
• Others charge a penalty that increases as the travel date approaches.
2. Change conditions:
• Changes may also carry charges, depending on the provider and the new fare available.
• Availability can also affect the change options.
Recommendation: check the conditions of your fare with your TUCUAM advisor to learn the specific cancellation or change charges.
Why is it important to get a travel medical assistance card?
Getting travel medical assistance is an essential measure to protect yourself against health emergencies, accidents or setbacks during your trip. Ask your advisor about the available options.
Why is it important to be at the airport hours before my flight?
By arriving early to check-in you can choose better seats and avoid crowds. Keep in mind that airlines usually close check-in between 1 and 2 hours before the flight's departure time.
How long must a Venezuelan passport be valid to leave the country?
A minimum of 6 months of validity for international travel is recommended and usually required. Always check the current requirements with SAIME and those of the destination country.
What items should I not carry in my carry-on bag?
For security reasons, the following are not allowed in carry-on baggage:
• Firearms and weapons in general.
• Sharp or pointed weapons or objects.
• Blunt instruments.
• Explosive or flammable, chemical or toxic substances.
• Liquids over 100 ml.
Does TUCUAM handle services for immigration purposes?
No. TUCUAM complies with the laws and restrictions of each country and does not handle services, documents or bookings for immigration or fraudulent purposes.
How long does a booking last without payment?
It depends on the provider: it can range from a few hours to one or several days, and in some cases the deadline is very short. An unpaid booking does not guarantee the rate or availability: it is only secured once payment is confirmed. Your advisor will tell you the exact deadline.
How early should I arrive at the airport?
It depends on the type of flight:
• Domestic flights: between 2 and 3 hours before departure.
• International flights: between 4 and 5 hours before departure.
On a domestic flight, if a minor travels without one of their parents, do they need a travel permit?
Minors can travel within the country with one of their parents without needing a special permit. If they travel without them or with another adult, check with your TUCUAM advisor and the airline about the documents required.
Are prices in dollars?
Yes, prices are shown in USD. You can pay in bolívares at the BCV rate of the payment day; your advisor will tell you the exact amount.
How can I pay?
We accept bank transfer, mobile payment, Zelle and cash. To secure the booking a deposit is requested; the balance is paid according to the conditions of each service.
Do children pay?
It depends on the hotel or service and on the age. When you get a quote, enter the children's ages and you will see the exact price.
Can I change or cancel my booking?
Each hotel and service has its own policy. Your advisor explains it before you pay; promotional rates are usually non-refundable.
What does the transfer include?
It is a private transfer in a vehicle suited to the number of passengers, with the route and date you choose.
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